Buy and Sell study guides, notes, summaries, and articles: Frequently Asked Questions (FAQs)
- How do I buy a document/product?
To purchase a document, go to the page that contains the product you want to buy. Click the “Add to Cart” button. You will be taken to a page where you will confirm your order. On this page, click on the “Proceed to Checkout” button. You will be taken to a page where you will fill in your personal details. Confirm your details are correct and agree to the terms and conditions. Click on the “Proceed to Paypal” button. You will be directed to Paypal where you will be able to make payment. If you have no Paypal account, please contact us so that we send you a payment link where you can choose an alternative payment method to use. After the payment has been made, you will be directed back to a page where you will find the download link for your document. A copy of the download link will be sent to your email.
- I am having problems making payments. How do I proceed?
In case you are having problems making payment, please send us an email specifying the title of the paper you need if it is a pre-written document.
We are open to using other payment methods in case Paypal is not an option for you. We also accept mobile cash from services such as Eversend, Mpesa, World Remit, and Cashapp. Please let us know if you prefer to use a mobile wallet or other payment options that we have not mentioned.
- Once I complete the payment how will I receive the document?
Once you have made payment for a product/document, you will be automatically directed to a page where you will find the download link. By clicking on the download link, you will be able to download your file or document. Also, a copy of the link will be automatically sent to your email. Once you log onto your email, you will find the download link. Click on it and you will be able to download your document file. Usually, the document will be in pdf or word format.
- Will my document be shipped?
Our products/documents are delivered as downloadable files. You simply download the file using the download link and have access to it almost immediately. You can print the document after downloading it if you so wish. We do not ship physical products or printed versions of the documents at the moment
- What is the meaning of download expiry or expiry date?
When you pay for a pre-written document, you will have several days (mostly 60 days) to download the document using the download link. If you are not able to download the document immediately, you do not need to worry, you still have some days to download it. You can download the file from your email.
- Will I be able to read the document after the link expiry date?
Once you have downloaded your document, you can save it on your computer, phone, memory device or email. From there you have can use it for as long as you like. The document does not expire, it is the download link that expires. Ensure you download your file before the download link expires (mostly within 60 days). Yes, you will be able to read the document after the link expiry date.
- Will the document still be available for other people after I have bought it?
Yes, other people can buy and use the product/ document/ file even after you have bought a copy.
- What is the download limit?
The download limit is the number of times you can download a document or file directly from our website. For most files, you will be able to download your file as many times as you wish before the download link expires (mostly 60 days). You may like to save your download on your computer, email, or drive so that you have it for as long as you wish.
- Will I be able to read the document using my phone, computer, tablet, or iPhone?
Most of our files are delivered in PDF or MS Word format. You should be able to read the document using any device that has a PDF or Word reader.
- I have not received my document after paying for it. What do I do?
If you do not receive a download link after making payment for a product/document, please check your email for a copy of the download link. You will like to check your spam mail also. If you still can’t find the download link, please inform us by emailing: firstname.lastname@example.org or write us a message through the live chat at the bottom of your screen. We will respond as soon as possible (normally within a few minutes).
- Are my personal information and credit card information secure?
We take your privacy and the security of your information very seriously. Our website is secured with SSL to ensure your transactions and information are very secure. Our payments are processed through Paypal which means we have no access to, and therefore, do not collect your credit card information.